SHIPPING POLICY

Processing Time:
We do our best to process and ship all orders as soon as possible. Most orders are processed within 2-5 working days.

Tracking your order:
All orders include tracking information that is normally sent via email within 3 working days after the order has been shipped. 
You can also track your order using your tracking number here.

Customs & Duties:
(In most cases, packages shipped to US & Canada don't require any additional fees.)

All shipping charges (or free shipping promos) listed do NOT include customs, duty, and taxes. We can't hold responsibility for that and the recipient is responsible for all customs, clearing and other fee’s required to ship internationally.

Lost / Stolen package:

• The satisfaction of our customers is our top priority so we cover any case of exceptional delay or even loss in transit and offer a free reshipment or a refund.
• If the order does not make it to its destination and is delayed in a local post office, customers are responsible for contacting the carrier before receiving a reshipment\refund.
• If you have entered a wrong shipping information, you are not eligible for a reshipment or a refund. 

My order hasn't arrived:

If you haven't received your order within 35 business days, your order is eligible for refunds or free reshipment. Please contact us by email: support@stacynkirill.com.

1. Shipping Responsibility 
2. You will be responsible for paying for your own shipping costs for returning your item.
3. Shipping costs are non-refundable. 
4. If we receive a package back from the shipping company or courier due to the address provided being undeliverable, you will be responsible for non-delivery of the product.

* * *

1. We will not take the responsibility for:

• Delays caused by the courier/shipping company;  
• International duties or customs charges;
• Products that are lost or damaged in the mail. It will be responsible from the courier or shipping company once our agent ships the packages; and

For products that have been marked delivered by the Post Office, you will need to contact your local Post Office to obtain information regarding your package.

2. If there is a problem with your tracking number or package delivery, please contact the courier company directly prior to contacting us. Please allow 1-4 business days for your tracking information can be tracked in the courier system. In some rare cases, tracking information may not be updated, but you will still receive your order. Please contact us after the estimated delivery time has passed.

3. All our shipments include Tracking with Delivery Confirmation. If your tracking information shows that the item has been delivered to your order address, but you have not received your order, please contact the courier or shipping company directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

4. We will not be responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for the courier company guarantees. If your order is not delivered in time, please contact the courier or shipping company. During peak holiday and promotional periods order processing times may be longer.

5. It is the responsibility of the customer to make sure that he or she enters the shipping address correctly. Orders are processed as quickly as possible, and for this reason, we suggest you have a check and provide us with a correct and complete shipping address. If your shipping address is different from your billing address, please specify this during check-out. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We try our best to speed up processing and shipping times. If you decide to cancel your order or change your shipping address, please write to us at support@stacynkirill.com as soon as you place your order. We will try our best to make the change, however we cannot guarantee that we will be able to do so.

6. We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country. Customers are responsible for all import duties, customs, and local taxes charged by your country. We are unable to advise the amount of what these fees might be and we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.