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Return and Refund Policy
Please contact us at support@stacynkirill.com for any query relating to Return, Refund and Shipping Policies.
A. Return and Refund Policy
- Please note that all purchases made are considered final and non-refundable/non-returnable after a period of thirty (30) days from the date of purchase. It is important to review and assess your purchase within this timeframe, as any requests for refunds or returns beyond the specified period may not be possible.
- We understand that in certain cases, off-specification products may be eligible for returns or refunds. If you receive a product that does not meet the specified requirements, you can contact us at support@stacynkirill.com within thirty (30) days from the date of purchase. Please provide a detailed explanation of the reason for your return or refund request.
- In the event that a customer receives a faulty or defective product, we understand the need for a return or refund. To initiate the process, the customer can contact us at support@stacynkirill.com within thirty (30) days from the date of purchase. It is important to provide a detailed explanation of the issue and attach a picture of the faulty or defective product to support the request.
- Once a customer's request for a return or refund has been approved, the next step involves couriering the faulty or defective product to our designated agent's address. The specific address will be provided to the customer via email once the return request has been approved.
- Please note that in the case of a return or refund, the customer will be responsible for covering the shipping costs associated with returning the product. This means that the customer will need to bear the expenses related to shipping the item back to us or our designated agent's address.
- When a refund is issued, the customer's money will be directly refunded to the original debit/credit card that was used for the purchase. This refund will be processed once we safely receive the returned product from the customer.
B. No responsibility for Courier Company
- Please be aware that we cannot be held responsible for:
- Delays caused by the courier or shipping company: Once the package leaves our premises, any delays in delivery caused by the courier or shipping company are beyond our control. We recommend reaching out to the courier or shipping company directly for any inquiries or concerns regarding the delivery timeline.
- Lost or damaged products in the mail: While we take utmost care in packaging and shipping your products, we cannot be held responsible for any loss or damage that occurs during transit. Once our agent ships the package, the responsibility shifts to the courier or shipping company. We recommend contacting the courier or shipping company to file a claim or seek resolution in such cases.
- Products marked as delivered by the Post Office: If the Post Office marks a package as delivered but you have not received it, we advise you to directly contact your local Post Office for assistance. They should be able to provide you with relevant information and help resolve any issues related to the delivery status of your package.
- If you encounter any issues with your tracking number or package delivery, we kindly ask you to reach out to the courier company directly before contacting us. Please note that it may take 1-4 business days for your tracking information to show updates. In rare cases, the tracking information may not update, but rest assured that you should still receive your order as expected.If the estimated delivery time has passed and you have not received your order, we recommend contacting us for further assistance. We will be happy to investigate the matter and provide the necessary support.
- We understand that situations may arise where the tracking information confirms delivery to your designated address, but you have not received your order. In such cases, we kindly request you to contact the courier or shipping company directly to initiate an investigation into the matter. They will be able to provide further assistance and insights into the delivery status.Please note that once the tracking information indicates the package has been delivered to your order address, we cannot be held responsible for any discrepancies.
- We would like to inform you that we cannot be held responsible if the package is not delivered within the guaranteed shipping times. Please note that it may take 1-2 business days to process your order, and we cannot be held liable for any guarantees provided by the courier company.
- We kindly request customers to ensure that the shipping address is entered correctly during the ordering process. It is the customer's responsibility to provide accurate and deliverable address information. We cannot be held responsible for packages that are returned to us due to an incorrect or undeliverable address.We make every effort to expedite the processing and shipping of orders promptly. However, if you wish to cancel your order or make changes to your shipping address, please contact us at support@stacynkirill.com as soon as possible after placing your order. While we will do our best to accommodate your request, please note that we cannot guarantee that changes can be made once the order has been processed.
- We want to emphasize that we cannot provide a guarantee regarding whether or not you will be charged customs taxes or duties. Any applicable customs, duties, taxes, and fees imposed by your government are solely your responsibility as the customer. We advise you to contact your country's customs office for information on the charges and rates that apply to packages arriving from outside your country.Please be aware that customers are responsible for any import duties, customs fees, and local taxes that may be levied by their respective countries. The exact amount of these fees cannot be determined by us, and we recommend reaching out to your country's customs office or tax agent to obtain accurate information regarding charges and rates that apply to packages received from outside your country. ( From our experience,in most of the cases,packages shipped to US ,Canada,Europe & Australia don't require any additional fees.)
C. Shipping cost on return
- Please note that you are responsible for covering the shipping costs associated with returning the item. When initiating a return, you will need to bear the expenses related to shipping the item back to us or our designated return address.
- Shipping costs are non-refundable.
- 3.If a package is returned to us by the shipping company or courier due to an undeliverable address provided by the customer, You will take responsibility for the non-delivery of the product. It is important to ensure that the shipping address provided during the ordering process is accurate and deliverable.